Frequently Asked Questions
What file types and formats do you accept for custom artwork?
Accepted artwork formats include EPS, AI, PDF, PSD, JPEG, and TIFF. Vector files are the better choice when you want the cleanest print result at larger sizes.
Can I print my logo and branding on all sides of the tent?
Yes. Your branding can be printed on the front, back, left wall, and right wall of your custom canopy tent. Each panel is printed separately using dye-sublimation, so graphics are sharp and consistent across all sides.
What standard sizes are available for custom canopy tents?
Our custom canopy tents are available in five standard sizes: 5x5, 6x6, 10x10, 10x15, and 10x20 feet. The 10x10 is our most popular size for trade shows and outdoor markets. The 10x20 is ideal for larger brand footprints or double-wide booth spaces.
How much does a custom canopy tent cost?
Pricing starts at $99.99 for a 6x6 custom canopy, $240.50 for a 10x10, $391.50 for a 10x15, and $469.10 for a 10x20. Specialty products like emergency medical tents and star tents are priced higher. Bulk discounts are available for large corporate orders.
Do you offer free digital proofs before printing begins?
Yes. Every order includes a free digital proof that you review and approve before production begins. Our online proofing system lets you request adjustments until the design is exactly right, nothing goes to print without your sign-off.
Are your custom canopy tents water-resistant and UV-resistant?
Yes. Our canopy tents are water-resistant. The 600 denier acrylic-coated polyester fabric is designed to handle rain and outdoor exposure effectively, and the fade-resistant coating protects against UV damage. For extreme weather conditions, additional anchoring with sandbags is recommended for stability.
Are your tents flame-retardant and certified for indoor trade shows?
Yes, we offer a premium FR (flame-retardant) fabric option that meets fire safety requirements for indoor trade show venues. This fabric is 100% recycled, GRS certified, and chemical-free. If your venue requires specific fire safety certification, select the FR fabric option at checkout or contact us to confirm compliance.
Can I order a complete custom event booth package?
Yes. Our booth packages combine a custom canopy tent with feather flags, backdrop graphics, banner stands, and travel bags for a complete, coordinated event display. Everything is printed with matching brand graphics for a unified look.
Do you offer bulk discounts for corporate orders?
Yes. Volume pricing is available for large or repeat corporate orders. Contact our team directly for a custom quote based on quantity and configuration.
What printing method do you use for custom tent graphics?
All canopy graphics are produced using dye-sublimation printing, which bonds color directly into the fabric for results that won't crack, peel, or fade with regular use.
Do you offer exact PMS color matching?
Pantone + Color Bridge Coated (PMS) color matching is available on select canopy products. If brand color accuracy is critical, provide your PMS reference number when placing your order.
What is the difference between aluminum and steel canopy frames?
Aluminum frames are lighter, easier to transport, and better suited for frequent event setups, which is why they're standard across our main custom canopy range. Steel frames add weight and structural mass, making them a better fit for semi-permanent or heavy-duty installations where portability is less of a priority.
Can I buy a replacement printed top without buying a new frame?
Yes. You can purchase a replacement custom-printed fabric top separately if you already own a compatible frame. This is a cost-effective way to refresh your branding or replace a worn canopy top without investing in a full new setup.
What fabric is used for commercial-grade canopy tents?
The main range uses 600 denier acrylic-coated polyester with an 8 oz graphic weight. For higher-spec requirements, eco-friendly GRS-certified sustainable polyester and premium FR recycled fabric options are also available.
How much wind can a custom canopy tent handle?
A universal wind rating is not specified for the standard range. In breezy conditions, we recommend anchoring your tent with sandbags at each leg. For events in consistently windy locations, contact us to discuss the most suitable frame and anchoring configuration for your setup.
How heavy is a 10x10 custom canopy tent?
The packed weight of a 10x10 canopy varies depending on the frame, fabric choice, and any added walls or accessories. The aluminum frame is designed for portability. Contact us for specific weight details on your chosen configuration if you have transport or shipping weight requirements.
Can one person set up a pop-up canopy tent alone?
The pop-up aluminum frame with telescopic legs is designed for fast, straightforward setup. Smaller configurations like the 6x6 can typically be managed solo. For 10x10 and larger tents, especially those with full wall enclosures, two people will make setup significantly easier and safer.
What accessories can I add to my canopy tent order?
Available add-ons include full wall enclosures, feather flags, sandbags, replacement frames, travel bags, and complete booth packages. Accessories can be added at checkout or ordered separately.
How do I clean and store my custom printed canopy?
Clean the fabric with water, a soft sponge, and mild soap. Avoid harsh chemicals or abrasive materials that could damage the print or coating. Always allow the canopy to dry completely before folding and storing, packing it away while damp can cause mildew and long-term damage to both the fabric and the frame.